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Draft. This refund policy has not been reviewed by an attorney and may change. Email hello@firstlight.com with questions.

First Light — Refund Policy

Version: 1.0 (DRAFT — FOR ATTORNEY REVIEW) Effective Date: [PLACEHOLDER] Last Updated: [PLACEHOLDER]

⚠️ ATTORNEY REVIEW NOTICE

Working draft generated by an AI assistant. Not legal advice. Review by licensed counsel required before publication.

This Refund Policy is designed to mirror and be consistent with the refund provisions in the Terms of Service. Any change in one document must be reflected in the other, or conflicting terms create legal risk. Items flagged [ATTORNEY REVIEW] need counsel attention.

We stand behind First Light.

If First Light isn't for you, we want you to get your money back. No runaround, no pressure to justify yourself, no fine print designed to make the refund harder than the signup.

Here's how refunds work.

1. The 365-day guarantee

Within 365 days of your initial purchase, you can request a full refund for any reason or no reason at all.

  • No minimum usage requirement
  • No questions asked
  • No "what were you hoping for" survey required
  • No hoops

Email [PLACEHOLDER: refunds@move37.com] from the address tied to your account. We'll process the refund to your original payment method via Stripe within 7 business days of approval. Depending on your card issuer, it may take an additional billing cycle to appear on your statement.

2. Refunds after renewal

Your First Light subscription automatically renews each year. If you're charged for a renewal and decide the next year isn't for you, you have 30 days from the renewal date to request a refund, provided you haven't made substantial use of the Service during that renewal period.

"Substantial use" means more than a handful of check-ins in the renewal period. If you logged in once, saw you were charged, and decided to cancel — that's a refund. If you used the Service actively for three weeks of the new year and then decided to cancel — that's a prorated credit we'll discuss, not a full refund.

Email [PLACEHOLDER: refunds@move37.com] within 30 days of the renewal charge.

[ATTORNEY REVIEW: the "substantial use" standard is intentionally flexible. Confirm whether a bright-line rule (e.g., "fewer than 10 check-ins" or "within 14 days of renewal") would be preferable for enforcement clarity and UDAP defense.]

3. If we terminate your account

If we close your account because we're shutting down First Light or discontinuing a feature you paid for, you'll receive a prorated refund for the unused portion of your current billing period.

If we close your account because you violated our Terms of Service (fraud, abuse, payment issues, or similar), no refund will be issued.

4. What's not refundable

  • Payments older than 365 days from your initial purchase, other than the 30-day renewal refund window described in Section 2
  • Add-ons, gifts, or non-subscription purchases (none currently offered, but reserved for the future)
  • Charges disputed with your card issuer while we have an active refund offer on the table — please email us first; a chargeback takes longer, may trigger account closure, and isn't needed when the 365-day guarantee is already open to you

5. If you bought through Apple or Google

If you purchased a First Light subscription through the Apple App Store or Google Play Store in the future, those platforms handle their own refunds, not us. Apple and Google have their own refund policies that override ours for purchases made through their systems.

We'll help where we can, but the decision is theirs.

[VERIFY: only add this section once Apple/Google IAP is actually implemented. Remove at launch if not applicable.]

6. What happens to your account after a refund

If you receive a refund under the 365-day guarantee or the 30-day renewal window:

  • Your subscription will be cancelled
  • Your access to First Light will end
  • You'll have 30 days to export your data before it's permanently deleted
  • Your Founding Circle price (if applicable) is forfeited; re-enrollment later will be at then-current standard pricing

Details on data export and deletion are in our Privacy Policy.

7. How to request a refund — step by step

  1. Email [PLACEHOLDER: refunds@move37.com] from the email address tied to your account
  2. Include:
    • Your account email
    • The approximate date of the charge you want refunded
    • (Optional) Any feedback you're open to sharing — it genuinely helps us improve
  3. We'll confirm receipt within 2 business days
  4. Refund processed within 7 business days of confirmation
  5. Card issuer typically posts the refund within 5–10 additional business days

You don't need to explain yourself, and you won't be talked out of it.

8. Questions

[PLACEHOLDER: refunds@move37.com] — refund requests [PLACEHOLDER: support@move37.com] — general questions

Move 37 [PLACEHOLDER: Company Mailing Address]

9. How this Policy fits with other documents

This Refund Policy is part of, and incorporated into, our Terms of Service. If anything in this Refund Policy conflicts with the Terms of Service, the Terms of Service control. [ATTORNEY REVIEW: some prefer the opposite convention — Refund Policy controls on refund matters. Confirm preference.]

We may update this Refund Policy over time. If we do:

  • We'll update the "Last Updated" date above
  • Changes apply to purchases made after the update
  • For purchases made before the update, the Refund Policy in effect at the time of purchase governs

END OF DRAFT v1.0

Generated [PLACEHOLDER] for Move 37 internal use and attorney review. Not a final document.